Terms of Business

CB Financial is authorised to conduct investment business under the Financial Services & Markets Act 2000 and is regulated by the Financial Services Authority. CB Financial is an independent adviser and will act on your behalf in advising you on life assurance, pensions and investments from different companies.

INVESTMENT SERVICES
CB Financial is permitted to arrange (bring about) deals in investments and advise on investments. The particular investment types relate to life assurance, pensions, investments in authorised collective investment schemes, Unit Trust PEPs and ISAs. With regard to investments we have arranged for you; these will not be kept under review but we will advise you upon your request. However, we may contact you in the future by means of an unsolicited promotion should we wish to contact you to discuss the relative merits of an investment or service which we feel may be of interest to you. CB Financial does not handle client's money. We never accept a cheque made out to us (unless it is a cheque in settlement of charges or disbursements for which we have sent you an invoice) or handle cash.

MATERIAL INTERESTS
CB Financial offers independent advice, but occasions can arise where we, or one of our other clients, will have some form of interest in business being transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

TERMINATION OF AUTHORITY
You or we, may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any transactions already initiated; which will be completed according to these terms of business unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and any fees that may be outstanding.

FINANCIAL SERVICES COMPENSATION SCHEME
If you make a valid claim against CB Financial in respect of the investments we arrange for you and we are unable to meet our liabilities in full, you may be entitled to redress from the Investors Compensation Scheme, details of the cover provided by the Investors Compensation Scheme are given in a leaflet which we will send you at your request. Further information is available from the Financial Services Authority and the Investors Compensation Scheme.

COMPLAINTS
If you should have any complaint about the advice you receive or a product you have bought please write to Colin Brim at CB Financial at 26 High Street Woking Surrey GU21 6BW, telephone 01483 881111. If following our subsequent investigation and response you are still not satisfied you may contact the Financial Ombudsman Service. Full details are contained within our internal complaints procedure, which is available to you on request at any time.

RIGHT TO WITHDRAW
In the case of a non-packaged product, ISA or Pep recommended we will inform you in writing of any right to withdraw you may have or, if it is the case, we will inform you in writing that no such rights will apply.

CLIENTS RISK
You are advised that because investments can fall as well as rise, you may not get back the full amount invested. Past performance is not necessarily a guide to future performance.

DISCLOSURE OF CLIENTS PERSONAL DATA
Where investment business services are provided to CB Financial by third parties then circumstances may arise which warrant the disclosure of more than just your basic contact details. On these occasions such as processing business, and obtaining compliance and regulatory advice you agree that personal information held by CB Financial may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to such third parties. You agree that this information may be transferred electronically, e.g. email. You also agree that any such third party or ourselves may contact you in future by any means of communication that we consider appropriate at the time.

PAYMENT FOR SERVICES
We normally derive our income from commission paid to us by life assurance companies and the operators of collective investment schemes through which investments are made. We shall tell you the amount of commission payable to us on any such investment. If we receive a commission or other form of benefit from the issuer of a security we will inform you, but we will not tell you its amount unless you ask us to do so. We normally receive a commission from other intermediaries who provide outsource services to our clients, but we will not tell you its amount unless you ask us to do so. Alternatively, if you or we propose to operate on a fee basis or fee and commission basis, we will agree its basis, frequency and method with you in writing before we carry out any chargeable work.

ACCOUNTING TO YOU
Unless in exceptional circumstances; we will confirm to you in writing the basis or our reason for recommending the transaction executed on your behalf. We will also make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.

INVESTMENT OBJECTIVES & RESTRICTIONS
Following the issue of this letter any subsequent advice or recommendation offered to you will be based on your stated investment objectives, acceptable level of risk and any restrictions you wish to place on the type of investments or policies you are willing to consider. Details of your stated investment objectives will be included in the suitability letter we will issue to you to confirm our recommendation. Unless confirmed in writing, to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you.